How returns work:
- Was it our mistake?
- No problem, we make mistakes. We apologize and we’ll fix it. Try to let us know as soon as possible.
- Was it your mistake?
- No problem, we all make mistakes. We’ll fix it. We might ask you to cover shipping. Try to let us know as soon as possible.
- Was it UPS, USPS, FedEx, etc. mistake?
- That’s a headache. We’ll fix it and send it again if needed. We just ask if you receive two to send us back the extra.
- Change your mind?
- If you’ve been hanging onto this for over a few months and never installed it and want a refund, that will be a discussion. We’re a small business, but we get it, let’s talk.
This isn’t a store, it’s a relationship. We treat you how we want to be treated and ask for the same. Some companies say lifetime guarantee, we say as long as we’re around we’ll find a solution together.
Happy Vanning,
Brian